Our Rush Option ensures your order will be expedited, with a delivery within the following 3 weeks of placing your order. Your order will be cut in house by Nina one of our Designers especially for you.
This fee applies to pre order products within our signature range. This fee is applicable for a single garment, please indicate which item you would like this to be applied to when placing your order. If you require a rushed delivery for multiple items please select the corresponding number of rush fees. When placing your order please indicate your event date and any other relevant information in your order notes.
This cost is not redeemable or refundable. Discount codes are not applicable to this fee.
Made to order products can be exchanged for a different size only. We unfortunately cannot offer a return as the garments are made one off especially for you. Orders must be exchanged within 14 days from the delivery date. Items must be returned in their original condition with tags attached. If our team does not deem the item in its original condition, the garment will be sent back to you at your cost and no exchange will occur. No cancellations or changes can be made to your pre order once the order has been confirmed. Please see here for more information.
Due to COVID-19 restrictions and the effect on freighting capacities, delivery times for your order may take longer than usual.
One Fell Swoop offers complimentary shipping on all orders within Australia via Startrack Express. Please allow 10 - 15 days from the date of order completion for made to order items to be dispatched. Normal shipping times apply once the order is shipped. Orders are delivered within 2-3 business days. For the Northern Territory, rural and remote areas, please allow up to 3+ business days for delivery. One Fell Swoop offers DHL express international delivery. Please allow 1-2 days for our team to receive and process your order, once packed your order will take 3-10 business days to arrive depending on your location.
Shipping fees are not refundable. Please note, we cannot deliver to Post Boxes or Parcel Lockers. Please see here for more information.