Returns
One Fell Swoop (“we”, “us”, “website”) is the trading name and is registered in Australia. Our head office address is 214 Lord Street, Perth 6000, Western Australia. Our Australian Business Number is 21 234 952 332
Please take care and read these terms and conditions, as browsing or purchasing on this website means that you have agreed to these terms.
By using this website, you guarantee that you have read, understood and agreed that 1) you have the capacity to abide to this agreement and the authority to decide to this agreement, 2) you are bound to these terms and conditions, 3) you agree to comply with all local rules and laws.
One Fell Swoop reserves the right to change terms and conditions at any time and without notice. These changes are effective immediately. It is your responsibility as the user to read and understand changes to the terms and conditions. The Terms and Conditions are relevant until terminated by One Fell Swoop. One Fell Swoop reserves the right to terminate these terms at any time without notice.
One Fell Swoop reserves the right to terminate any part of the website, any users access, any products provided or the website as a whole. If you do not agree to be bound by these terms and conditions, you cannot use the One Fell Swoop website.
RETURNS POLICY
We offer returns & exchanges on full-priced items (including full-priced items that have a promotional discount applied) subject to the following conditions:
- Orders must be returned and received back to us within 14 days from delivery.
- Garments must be returned in their original condition with tags attached (unworn, unaltered & undamaged)
- Any garments that are returned not in their original condition will not be accepted and will be sent back to you.
- If a garment is deemed dirty and requires cleaning, a flat rate of $25 per clean will be charged at your expense.
- Customers are to cover the cost of return postage. Shipping costs will not be refunded unless your items are deemed faulty.
- We recommend using an express prepaid service that offers tracking as we are not responsible for any lost incoming parcels.
- Our team will work to process your return as soon as possible. Please allow up to 5 business days for your return to be processed once it has been received.
Please complete our Returns Form and then proceed to the following steps to complete your return.
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Return Options |
How to Return |
Fee |
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Refund |
· Fill in our online returns form along with the form included in your order · Post the item along with the returns form back to us · We will assess it once it arrives and upon approval your refund will be processed back to the original payment
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$15 Returns Processing Fee (will be deducted from your refund) |
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Exchange |
· Fill in our online returns form along with the form included in your order · Please contact us to check if we have your size available to exchange before returning · Once confirmed, please post the item along with the returns form back to us · We will assess it once it arrives and upon approval we will send out the new item to you
|
FREE |
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Store Credit |
· Fill in our online returns form along with the form included in your order · Post the item along with the returns form back to us · We will assess it once it arrives and upon approval we will issue you a store credit |
FREE |
Please return to the following address:
One Fell Swoop
Attn: Client Care - Returns
214 Lord Street
Perth 6000
Western Australia
REFUNDS
Refunds will be reversed onto the original form of payment (Credit card, Afterpay, etc.). Depending on your credit card provider, refunds may take 3-10 days to process into your bank account. Please note $15 will be deducted from your refund as our return processing fee.
EXCHANGES
Exchanges are subject to availability. Please contact us to check if we can exchange your size before returning your item. Please note that all exchanges are final.
SALE & PROMOTIONS
Sale items & promotions are eligible for a refund, exchange, or store credit. Please ensure that your return meets the criteria in our Returns Policy above and is returned and arrives back to us within 14 days of delivery. No price adjustments are permitted for previously purchased items.
FINAL SALE
All One Fell Swoop Final Sale items have a strict no refunds policy. They are not eligible for return, exchange, or store credit.
MADE TO ORDER
Made To Order garments can be exchanged for a different size only. Exchanges must meet all the return criteria to be approved. Please contact us to request the size exchange. Should we not have your requested size in stock, we will need to begin the production process. Please allow for 6-8 weeks for this exchange process.
No cancellations or changes can be made to your Made to Order item once the order has been confirmed. Our Rush Fee is not redeemable or refundable.
Custom Orders cannot be exchanged or returned as they are one off and made especially for you.
GIFT CARDS & SIGNATURE SWATCH CARDS
Gift Cards & Signature Swatch Cards are both non-refundable. Please keep this in mind when purchasing.
INTERNATIONAL DUTIES & TAXES
It is the responsibility of the customer to pay the international duties & taxes upon the arrival of the delivery. Once it has been dispatched from us, this order cannot be cancelled due to change of mind. If the parcel is rejected due to unpaid duties & taxes and delivered back to us by the courier, we are not obligated to refund the customer and it will be up to our discretion to process the return as we see fit.
FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact us at enquiries@onefellswoop.net to notify us and we will work with you to resolve this as soon as possible.