TRY BEFORE YOU BUY
It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free.
HOW IT WORKS
- Add to Cart: Use the "Try Before You Buy" button when adding items to your cart. Please note this only applies to full-priced items. Made to Order, Sale and Final Sale items are not eligible.
- Checkout & Authorisation: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
- Receive and Try: Once your order arrives, you will have 3 days to try on the items.
- Complete Order: We'll send you a link via email and SMS to access your Customer Portal and complete the order. Select your order and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep.
RETURNS
If you choose to return any items, please select the return option on your customer portal and post your returns within 2 business days from when you have selected to return to the following address:
One Fell Swoop
214 Lord Street
Perth, 6000, WA
Australia
A $10 restocking fee will apply if all items from the order are returned.
RETURN REQUIREMENTS
All items must be returned in their original, unworn, and unwashed condition, with all tags attached. Returns showing any signs of wear will be sent back to the purchaser.
RETURN SHIPPING
Please arrange your own shipping label for all returns. We recommend using express postage.