AUSTRALIA

One Fell Swoop offers complimentary shipping on all orders within Australia via Startrack. Orders are delivered on a next business day service to metropolitan and city areas. For the Northern Territory, rural and remote areas, please allow up to 3 business days for delivery. Please see the individual product pages for estimated delivery times of pre-ordered items.  

All orders placed before 1pm AWST on a business day will be dispatched that business day. If an order is placed after 1pm AWST, on a weekend or on a public holiday, the order will be dispatched the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. Please note; we dispatch daily, Monday–Friday excluding all national and WA public holidays. All of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to Australian Post Boxes or Parcel Lockers. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left. Your parcel will be redirected to your local post office for pick up.

DELIVERY DELAYS

Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, Client Care will contact you immediately.

INTERNATIONAL

One Fell Swoop delivers internationally for a flat rate of AU$35. All orders are dispatched on an express service and will be delivered within 1-7 business days depending on your location. For international orders, we cannot deliver to post boxes so please ensure you provide an alternate delivery address. Shipping fees are not refundable. 

In the case that no one is available to sign for the delivery, an attempted delivery card will be left. Your parcel will be re-delivered the following day with an option to re-schedule the delivery. Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. 

Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not One Fell Swoop. Please note, One Fell Swoop is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.

PRE-ORDERS 

Please allow 10 - 15 days for pre-orders to be dispatched. Normal shipping times apply once the order is shipped. 

DUTIES & TAXES

One Fell Swoop is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. If an international order is rejected by the customer or the customer is unable to accept the delivery and duties and taxes have already been paid by the customer, One Fell Swoop will not be able to refund the duties and taxes. Please contact your local customs offices for more information regarding duties and taxes.

AUTHORITY TO LEAVE

One Fell Swoop has authority to leave the parcel at your delivery address in a secure location. Please note that deliveries will not require a signature. If your residence is not secure, please let us know in the notes of your order and provide a specific location you would like them to leave it. We will notify our shipping courier of where to put your parcel.